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Sparks or burning smell? Power off at the breaker if safe, stay out of the water & call 911 for fire.

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Email: [email protected]
Hours: Mon–Fri 8:30am–5pm, Sat 8am–4pm ET; Priority Fix Mon–Sat 8am–8pm ET; closed Sundays
Mail: PO Box 1031, Patchogue, NY 11772

Email is the fastest way to reach us. We usually reply by email.

Sparks, burning smell or a GFCI that won't reset? Power off first. Switch the hot tub off at its GFCI or breaker if you can do it safely, and keep everyone out of the water. Never open the equipment bay with the power on, and leave wiring to a licensed electrician. If there's fire or someone is hurt, call 911. A video call is never a substitute for emergency service.

Hot Tub Helpline

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Email: [email protected]
Hours: Mon–Fri 8:30am–5pm, Sat 8am–4pm ET; Priority Fix Mon–Sat 8am–8pm ET; closed Sundays

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Part of the Helpline family: expert help for fireplaces, hot tubs & pools. Sister sites: Fireplace Helpline

Video guidance is for informational purposes and is not a substitute for an on-site inspection by a qualified technician. Electricity and water are dangerous together: switch the hot tub off at its GFCI or breaker before opening the equipment bay, and leave wiring to a licensed electrician. In an emergency, call 911.

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